Due to unauthorized access, we figured out that credit card information had been divulged.
We would like to report the brief of our support and measures to prevent a recurrence about the incident in this URL.
In addition, credit card transactions have been unavailable since August 9th.
*We will not charge a COD commission until the system has recovered.
We sincerely apologize for any inconvenience this may cause.
- Announcement of Order Limitations
- Due to the rush of orders, some specifications of orders have been limited.
*The limitation has been updated on March 18th.
Please check the details from here.
- Apology and Report for Leak of Personal Information Due to Unauthorized Access
- July 22nd, 2016
We would inform that we found there were unauthorized external accesses to the customer database (hereinafter referred to as Customer DBS) which we manage and operate.
As we inspected these accesses, we are deeply sorry that it turns out that there was a partial information leak out of our Customer DBS.
At the current moment, there have been no reports of personal information abuse regarding this incident.
You can find the details of this incident from this URL.
We are deeply sorry for any inconvenience this may cause you. We would sincerely appreciate your understanding of our announcement.
- 【IMPORTANT!】 Regarding delay of delivery(from Feb 17)
- Deliveries has been delayed in many places due to the heavy snow since last weekend.
Products can be delayed or cannot be deivered in some area in Japan.
Please place your order with this delay in mind.
Information from Sagawa Express(Japanese)
- System maintenance
- Due to the network maintenance, our website will be inaccessible at the date and time below. All services including order placement, data submission, and credit card payment will be unavailable. We apologize for any inconvenience.
■Date:2017/3/13 6:00 a.m. to 8:00 a.m. JST
- System maintenance
- Due to the network maintenance, our website will be inaccessible at the date and time below.
All services including order placement, data submission and credit card payment will be unavailable.We apologize for any inconvenience.
■ Date:2017/2/27 6:00a.m. to 8:00a.m. JST
- Telephone service maintenance
- Due to the maintenance, our telephone service is temporarily unavailable. We will make an announcement on this website after it is finished. If you would like to ask some questions, please contact us by e-mail or via our website. We would appreciate your patience and we apologize for any inconvenience.
Maintenance is completed at 11:28. Telephone service is now available.