Uploaded at 6:00, May 21th.Services affected by the Great East Japan Earthquake

・Pick-up/dropoff was resumed at Ofunato and Kesennuma Service Stations on May 21st. However, -Hikyaku Cool-Bin services are not available.

Ofunato Service Station: [Tel]: 0193-23-4111
*Calls are temporarily accepted at the Sendai Service Station
Service areas; Ofunato and Rikuzentakata cities and Kesen district
Kesennuma Service Station: [Tel]: 0226-27-5311
Service area; Kesennuma city
Telephone number of Ishinomaki Service Station was changed.
Ishinomaki Service Station: [Tel]: 0225-96-9030

・Pick-up/dropoff at the Ishinomaki Service Station was resumed on April 11th. However, Hikyaku Cool-Bin services are not available.
Service areas; Ishinomaki and Higashi matushima cities, Ojika and Motoyoshi districts.

・Pick-up/delivery was resumed at Kashima and Haramachi wards in Minami-soma City on April 27th.

Delivery Services Affected by the Japan Tohoku Earthquake

Depending on the area, pickup/delivery is still delayed and some services continue to be affected.

Thank you for your understanding and patience.

Regarding Pickup/Delivery

1.In the following areas, pick-up/delivery is still delayed and some services continue to be affected.

Ship from Ship to Status
Other areas
<Except for *
Other areas
<Except for *
Normal services as usual
・Hikyaku Cool-Bin is not available at Ofunato, Kesennuma and Ishinomaki Service Stations.
* Areas where only parcel pickup/delivery is accepted at Sagawa Service Stations
[Fukushima Prefecture]
Minami-soma City (Odaka ward only), Futaba district
Pick-up is available.
Dropoff for shipment to Sagawa Service Station is available.

・Hikayku Mail-Bin and Hikyaku just time-Bin are not available.
・Hikyaku Cool-Bin is not available at Ofunato, Kesennuma and Ishinomaki Service Stations.
* Areas where only parcel pickup/delivery is accepted at Sagawa Service Stations
[Fukushima Prefecture]
Minami-soma City (Odaka ward only), Futaba district

Find a Sagawa Service Station near you.
Other areas
<Except for *
Pick-up is not available.
Dropoff for shipment to delivery destination is available.
・Hikyaku Cool-Bin is not available at Ofunato, Kesennuma and Ishinomaki Service Stations.
* Areas where only parcel pickup/delivery is accepted at Sagawa Service Stations
[Fukushima Prefecture]
Minami-soma City (Odaka ward only), Futaba district
Pick-up is not available.
Dropoff for shipment to Sagawa Service Station is available.
・Hikayku Mail-Bin and Hikyaku just time-Bin are not available.

2.“Hikyaku just time-Bin” which uses air transport and departs to/arrives at the Tohoku region is not available due to closure of the Sendai Airport.

Regarding Services at Sagawa Service Stations

When you use the services at a Sagawa Service Station, please be sure to follow the instructions outlined in the User Guide below.

【User Guide】

- When dropping off parcels -

  • ・Use Sagawa Express invoices. Write "Sagawa Express ○○ Center" for the shipping address, and write the recipient's name and telephone number.
  • Ship to areas where delivery services only are available at a Sagawa Service Station, and write the recipient's address in the column.
  • Tell the recipient the invoice number.
  • ・If two weeks pass since shipping and the parcel has not been delivered to the recipient, the parcel will be shipped back to the sender by cash on delivery.
  • ・Parcels containing used heaters or power generators are not accepted.
Example of How to Fill in a Shipping Invoice

- When picking up parcels -

  • ・Confirm with the  online tracking service  whether your product has arrived or not at the Sagawa Service Station.
  • ・To pick up a parcel, you must present your ID (driver's license, Health Insurance Card, etc.) and your seal at the Sagawa Service Station.
  • ・If the Service Station is busy, it may take time to pick up your parcel.
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